Frequently Asked...

When should I book?

All bookings are opened up to one year in advanced unless otherwise stated. Do note that bookings are subjected to artist’s availability.

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Can I confirm a service without my ready-time?
Unfortunately due to the nature of our work we are not able to confirm a booking without confirmation of your ready-by timings. Do note that we may have other bookings before or after your makeover and we do not reserve a full work schedule for any clients.

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What are your payment terms?

After confirming your details with your artist, you will be sent an invoice requesting for a 50% deposit which will confirm your booking. Your booking will be reserved for one week from date of invoice until deposit is made. Failure to make deposit payment on time will result in the release of your booking slot. Balance payment will be due one week after your day of service.

 

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Can I use my trial makeover for other events eg. pre-wedding shoot?
The purpose of a bridal trial is to ensure that your actual day makeover goes smoothly. This means that many discussions will take place as we proceed with the trial and products that will not affect the preview of your actual day look may be skipped. We may even try on different looks on each eye to preview some style choices. As such we strictly do not allow for trial makeover to be used for other events.

 

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Can I postpone or cancel my booking due to unforeseen circumstances?

Postponement of booking will be allowed subjected to artist’s availability. Should bad weather forecast affect your plans to do a pre-wedding shoot, postponement will be allowed minimally 1-hour before your appointment begins. Any cancellation after confirmation will result in the forfeiting of your deposit.